Terms of Service

Last updated: December 2024

1. Agreement to Terms

By accessing and using the services of R&R Digital ("we", "our", or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Services

R&R Digital provides digital marketing services including but not limited to:

• Search Engine Optimization (SEO)
• Pay-Per-Click (PPC) advertising management
• Social media marketing
• Content marketing and creation
• Lead generation campaigns
• Ecommerce growth strategies
• Digital marketing consulting and strategy

3. Service Agreement and Payment Terms

3.1 Service Engagement

Services are provided based on written agreements, proposals, or statements of work. All services are subject to our acceptance of your engagement.

3.2 Payment Terms

• Payment terms are specified in individual service agreements
• Monthly retainer fees are due in advance
• Ad spend and third-party costs are billed separately
• Late payments may incur additional charges
• All fees are quoted in Australian Dollars (AUD)

3.3 Cancellation and Termination

• Either party may terminate services with 30 days written notice
• Prepaid fees for services not yet delivered may be refunded
• Ad spend and third-party costs are non-refundable
• We reserve the right to terminate services immediately for breach of terms

4. Client Responsibilities

As our client, you agree to:

• Provide accurate and complete information
• Grant necessary access to accounts and platforms
• Comply with all applicable laws and regulations
• Respect intellectual property rights
• Pay all fees on time as agreed
• Provide timely feedback and approvals

5. Intellectual Property

5.1 Client Content

You retain ownership of all content, materials, and data you provide to us. You grant us a non-exclusive license to use this content for the purpose of providing our services.

5.2 Our Work Product

Strategy documents, campaigns, and methodologies developed by R&R Digital remain our intellectual property. However, you receive a license to use work product specifically created for your campaigns.

6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of our business relationship. This obligation survives termination of services.

7. Performance and Results

7.1 No Guarantees

While we strive for excellent results, digital marketing involves many variables beyond our control. We cannot guarantee specific outcomes, rankings, or traffic levels.

7.2 Reporting

We provide regular reporting on campaign performance and metrics. Historical data and account access may be provided upon reasonable request.

8. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the fees paid for services in the preceding 12 months
• We are not liable for indirect, special, or consequential damages
• We are not responsible for third-party platform changes or policies
• You agree to indemnify us against claims arising from your use of our services

9. Third-Party Platforms

Our services often involve third-party platforms (Google, Facebook, etc.). Changes to these platforms may affect campaign performance. We are not responsible for:

• Platform policy changes or account suspensions
• Algorithm updates that affect performance
• Platform downtime or technical issues
• Changes in platform fee structures

10. Compliance and Legal Requirements

All marketing campaigns must comply with:

• Australian Consumer Law
• Privacy Act 1988 (Cth)
• Spam Act 2003 (Cth)
• Platform-specific advertising policies
• Industry-specific regulations where applicable

11. Dispute Resolution

Any disputes arising from these Terms or our services will be:

• First addressed through good faith negotiation
• Subject to mediation if negotiation fails
• Governed by the laws of New South Wales, Australia
• Subject to the jurisdiction of NSW courts

12. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated to clients with reasonable notice. Continued use of our services constitutes acceptance of updated Terms.

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14. Contact Information

For questions about these Terms or our services, please contact us:

• Email: [email protected]
• Phone: +61 2 8123 4567
• Address: Level 57, 25 Martin Place, Sydney NSW 2000